Refund policy

Return & Refund Policy

At ERHAIM, hygiene, product quality, and customer safety are extremely important to us.

Hygiene-Sensitive Products

Our shapewear, bodysuits, waist trainers, compression garments, and similar products are classified as intimate and hygiene-sensitive garments.

For health and hygiene reasons, these products are not eligible for return or exchange once the packaging, hygiene seal, protective seal, tag, or other protective element has been opened, removed, damaged, or altered, or if the product has been tried on or worn in a way that makes it unsuitable for resale.

By placing an order, the customer acknowledges the hygienic nature of these products and agrees to these conditions.

Returns of Unopened Products

If your product remains completely unused, unworn, unwashed, undamaged, and in its original sealed packaging with all tags and hygiene seals intact, please contact us before returning anything.

Any eligible return must first be approved by ERHAIM.

Unauthorized returns may not be accepted.

Incorrect Size

Customers are responsible for selecting the correct size before placing an order.

Because our products are intimate and hygiene-sensitive garments, we cannot guarantee an exchange if the product has been opened, tried on, worn, or if any hygiene protection or original packaging has been removed or damaged.

We strongly recommend reviewing our size guide carefully before ordering.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Your full name
  • Your order number
  • Clear photos and/or a video showing the product
  • Clear photos of the packaging and shipping label

We will review the case and, where applicable, offer an appropriate solution in accordance with applicable consumer protection laws.

Refunds

If a return is approved, the item will be inspected after it is received.

If the return meets all applicable conditions, the refund will be issued to the original payment method.

Original shipping fees are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Any return shipping costs are the responsibility of the customer unless the product was defective, damaged upon delivery, incorrect, or applicable law requires otherwise.

Products That Cannot Be Returned

For hygiene reasons, we do not accept returns or exchanges for:

  • Shapewear that has been worn or tried on beyond what is reasonably necessary to inspect the item
  • Bodysuits and intimate garments with opened or removed hygiene protection
  • Products with removed tags or seals
  • Washed products
  • Products with perfume, deodorant, makeup, body lotion, stains, marks, hair, or other signs of use
  • Damaged or altered products
  • Products returned without their original packaging where this prevents the item from being resold for hygiene reasons

Order Inspection

Please inspect your order immediately after receiving it.

If there is a problem with your order, contact us before using or wearing the product.

Consumer Rights

Nothing in this policy limits any mandatory statutory rights you may have under applicable consumer protection law, including rights relating to defective, damaged, or incorrectly supplied goods.

Contact

For all return, refund, exchange, or order-related questions, please contact ERHAIM customer support and include your order number and full name.

ERHAIM reserves the right to refuse returns that do not meet the conditions stated in this policy.